Dear Provider,
 

As of July 24, 2011, 'Ohana Health Plan ('Ohana) will begin accepting electronic claims only through RelayHealth’s pre-adjudication platform.

We have requested our previous partners to migrate for FREE their EDI connection for 'Ohana claims to RelayHealth’s pre-adjudication platform. Although most have agreed, some will no longer accept or send transactions to the Plan upon our switch to RelayHealth on July 24, and you may experience unnecessary problems in adjudication or payment of the claims.

In most cases the transition will be seamless; however we strongly encourage you to contact your practice management vendor, billing service or clearinghouse immediately and obtain their assurance as to continued electronic claims submission to 'Ohana via RelayHealth on and after July 24 to ensure your practice is prepared for this transition.

If you have any questions regarding submission of EDI transactions through RelayHealth, you may call 888-743-8735 and they will provide you assistance and recommendations regarding the transition. For further details, you may contact us via email at EDI-MASTER@wellcare.com. 'Ohana will respond to those emails in a timely fashion.

Please see the attached notice and FAQs for more information.

Thank you,
'Ohana Health Plan