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Help Center

Using Our Website

Do you want to learn how to use WellCare's new website? Please watch the video for some helpful tips.

More Questions

Q: What is Medicaid?

A: Medicaid provides medical coverage to low-income individuals and families. The state and federal government share the cost of the Medicaid program.

Q: How do I know if I qualify?

A: Medicaid eligibility is determined either by the State of Hawai'i or the Social Security Administration (for SSI recipients).

Q: How do I apply for assistance?

A: Individuals may apply for assistance online at the State of Hawai'i website.

Q: Which hospitals are in the 'Ohana network?

A: Your provider directory has a listing of all hospitals in your health plan network. Your primary care physician or specialist will coordinate your hospital care.

Q: How do I get a provider directory?

A: You can request a copy of a provider directory by contacting our Customer Service Department. Alternatively, you may use the Find a Provider feature to view a listing of providers in your area.

Q: What if I have an emergency?

A: In an emergency, please dial 911 or proceed to the nearest medical facility. Call your primary care physician or our Customer Service Department as soon as possible after the emergency, to ensure that we are aware of your situation and can assist you to receive appropriate follow-up care.

Q: I forgot my password/username/am having trouble logging in. What do I do?

A: Use the Contact Us form. .You can also call the Customer Service number on the back of your card if you have one.

Q: I am moving to a new address. What should I do?

A: To provide you with important information about your health plan promptly, it is crucial that we have your most current address and contact information on file. If you are moving, please update your records by submitting the Change of Address form available in your member handbook, or call the Customer Service department with your new address. You can also use the Contact Us form.

Need help? We're here for you.