Notice of Non-Discrimination
'Ohana Health Plan complies with applicable Federal civil rights laws and does not discriminate, exclude people, or treat people differently because of race, color, national origin, age, disability or sex.
'Ohana Health Plan provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
'Ohana Health Plan provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact 'Ohana Health Plan toll free: 1-888-846-4262 (TTY 711).
If you believe that 'Ohana Health Plan has failed to provide these services or discriminated in another way, you can file a grievance with:
'Ohana Health Plan
P.O. Box 31384
Tampa, FL 33637
Phone: 1-888-318-0427 (TTY: 711)
Fax: 1-866-388-1769
Email: SM_Section1557Coord@centene.com
You can file a grievance by mail or fax or email. If you need help filing a grievance, our 1557 Coordinator is available to help you.
You can also file a grievance with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: www.hhs.gov/ocr/office/file/index.html.
If you need this in another language, or need auxiliary aids and services, large font, oral translation, or other alternative formats, we can provide them to you free of charge. Call ‘Ohana Health Plan toll-free 1-888-846-4262 (TTY: 711).