New Member Quick Tips

We Want to Make Things Simple.

Here is everything you need to get started.

We know that choosing a health plan is an important decision for you. We appreciate the trust you have placed in us to help manage your health care needs. We also know you have received a lot of information about your new plan.

Our Customer Service representatives are a phone call away. They are dedicated to helping you get access to the right care. Do not hesitate to pick up the phone and give us a call. The phone number is on the back of your member ID card.

We wish you good health. We look forward to serving you.

Top Tips

1. Carry Your ID Card

Show your new member card to doctors. Also show it to other health care workers when you visit them.

2. Pick a Case Management Agency

Every member should be assigned to a case manager. A case manager is someone who helps manage all of your behavioral health care needs

3. Check the Preferred Drug List

Your health plan may include drug coverage. If so, check the list to find out which medicines are covered by your plan.

4. Preventive Screenings and Annual Wellness Visit

Annual wellness visits and screenings can help you avoid illness. Both are available at no cost to you. Be sure to schedule these visits with your doctor.

5. Use the Network

Use doctors and other provider in your plan's network. Staying in the network can save money. Check our Find a Provider tool for doctors in your area.

6. Register for a Secure Account

Registration lets you access the member section of the Web site. You can:

  • Change your doctor
  • Order a replacement member ID card
  • And more

7. Use the 24-Hour Nurse Advice Line

Have health questions? Nurses are available for you to call. They are happy to help you. The phone number is on the back of your member ID card.

8. If Your Information Changes

Let us know if:

  • Your address needs updating
  • Your personal information changes