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Important Update: You may have received a letter dated on or around 11/21/25. It stated that some providers will no longer be part of the ‘Ohana Health Plan network. Those letters were sent in error. We sincerely apologize for any confusion. All affected providers remain valued members of our network. Your access to care will continue without interruption. No action is needed on your part. If you have questions or need assistance, we’re here to help. Contact Us
Important Update: You may have received a letter dated on or around 11/21/25. It stated that some providers will no longer be part of the ‘Ohana Health Plan network. Those letters were sent in error. We sincerely apologize for any confusion. All affected providers remain valued members of our network. Your access to care will continue without interruption. No action is needed on your part. If you have questions or need assistance, we’re here to help. Contact Us
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Why A Yearly Provider Visit Matters

Whether someone feels good or needs support, a yearly check-up helps keep people healthy, catch issues early, and get care — all at no cost.

It’s also a chance to talk with a provider about what’s most important to you. You can ask questions and set goals.

You can even earn rewards for screenings, preventive visits and more.

Having Trouble Taking That First Step? We're Here to Help.

Q: I’m young and healthy — do I really need to go?

A: Yes! Yearly visits help you stay healthy. Even if you feel great, your primary care provider can find small problems early and answer your health questions.

Q: I don’t have time to go to my provider.

A: We make it easy. Pick an in-person or virtual visit at a time that works for you.

Q: What if I can’t pay for it?

A: Check-ups are no cost for 'Ohana Health Plan members.

Q: I don’t have a primary care provider or need to change mine/my child’s.

A: No problem! You can change your primary care provider anytime through your secure account. Use our Find A Provider tool to see available providers.

Q: Providers are too far away.

A: We’ll help you find a primary care provider near you or book an online visit. Call us toll-free at 1-888-846-4262 (TTY: 711), Monday-Friday, 7:45 a.m.
to 4:30 p.m. Hawaii Standard Time. Or visit our Find a Provider tool. 

Q: I’ve had trouble finding or scheduling with a primary care provider.

A: We’re here to help. Use our Find A Provider tool to search for providers near you. We can also help you book your visit. Call us toll-free at 1-888-846-4262 (TTY: 711), Monday-Friday, 7:45 a.m. to 4:30 p.m. Hawaii Standard Time.

Q: What if no providers are accepting new patients?

A: We’ll help you find a primary care provider who is taking new patients and meets your needs.

 

Call 'Ohana Health Plan member services toll-free for any questions you have at 1-888-846-4262 (TTY: 711), Monday-Friday, 7:45 a.m. to 4:30 p.m. Hawaii Standard Time.